Return, Replacement & Refund Policy
- All products sold on StudyVikalp Marketing Platform should be new (unless otherwise stated) and 100% genuine.
- If the cancellation is made post the product is dispatched, Delivery charges will not be refunded. In case of replacement the buyer will be charged with Reverse shipping fee and Delivery fees for the new product again.
- Buyer can return a product, only after the product is delivered successfully. In case of any returns, the buyer will be given full refund (except delivery charges) or replacement of the product (depending upon the availability of the same).
- Buyers can raise a request for return, replacement/exchange or refund within the return period post order delivery.
- Certain products categorised against “No Returns” in the category wise returns policy list will have a no return policy except in the following cases and in all the below cases seller shall not dispute any returns:
- Damaged or defective products
- Missing products
- Expired product
- Fake products
- In case of customer returns because of above reasons, Sellers shall be charged shipping fee and reverse shipping fee. Commission and fixed fees will not be charged on any customer return.
- All products under a particular category may not have the same return/replacement period. Please check the respective product’s applicable return/replacement policy on the product page.
- If the buyer’s return request is in line with our return policy, then the return will be accepted as a refund/replacement to the buyer.
- A buyer can raise a return request directly using self-serve on the Website.
- The Seller will receive an email notification when a return request is raised or a return is created by the Buyer with all the requisite details.
- All refunds will be processed post the reverse pick up of the product.
- Seller shall be responsible for in transit damage and defective products.
- During reverse pickup, buyers should ensure the Correctness and Completeness of order, Undamaged product and Original packaging must be preserved undamaged.